Exchange / Return Policy ※Please confirm the option information such as the color and quantity of the product before purchase. Once the payment is successful,the default is to agree to the return policy. In general, after we receive the returned product, it takes about three weeks to send a refund to the customer. 1. Cancellation of application instructions before delivery When the order status is ‘Open’, the customer can apply for cancellation/refund to the customer service. After the customer service center confirms, the customer can be notified again whether the order can be cancelled/refunded. *Cannot cancel/exchange/refund order if the order status is "Confirmed" 2. Delivery and return exchange application instructions For products that meet the return conditions, please be sure to contact the customer service within 14 days of receipt and provide relevant information, we will confirm the processing as soon as possible. Customers who have received the return notification will be returned within 3 days of receiving the notice and will not be processed after the deadline. 1.Bad and wrong goods 1) When the customer requests a return or refund, the delivery department can only process the refund after signing the receipt, and the return shipping cost will be borne by this website. 2) When the customer requests to re-deliver the original product, the round-trip shipping fee will be borne by this website. *For any exchange due to the products problem or quality, please request in 30 days of receipt. Otherwise, the exchange process will not be proceeded. 2. Return application for personal reasons 1) When returning and refunding for personal reasons, the delivery department can only process the refund after signing the receipt, and the return shipping cost must be borne by the customer. 2) When it is required to change to other goods for personal reasons, the return shipping costs shall be borne by the customer. 3. The following circumstances do not support the return and exchange application: 1. Goods that are more than 14 days from the date of receipt. 2. Goods that affect secondary sales due to opening or damage. 3. Discounted merchandise and merchandise purchased with points. 4. Return the goods without prior application for return. 5. The official website has listed the goods that cannot be exchanged and returned.
Working hour : Monday to Friday 8:00 - 17:00
Lunch time：11:00 - 12:00
Marketing&Business Partnership Inquiries :
*This email address is only for business connect, it's not provide any customer service.
Company Name : APR HK Limited
Company Address :
16F & 17F, 700 Nathan Road, Kowloon, Hong Kong
*The address above is the office address and does not support any refund or exchange services.