Payme/Apple Pay/Google Pay/Credit Card/Paypal/Alipay/Wechat Pay
- Products will be shipped within 3-7 working days(working days means Monday to Friday) after the order is confirmed normally.
- Delivery time will be affected by weekends and public holidays.(Shipments cannot be arranged in weekends and public holidays)
- During discount and free shipping periods, holidays or bad weather, orders may take more time to process.
- If you need to change the delivery address/telephone number/schedule delivery time, etc., after the payment of order is completed, please contact SF Express to change it.
SF Express Customer appreciation Service Hotline:
Hong Kong: (+852) 2730 0273 Macau: (+853) 2873 7373
【Delivery Fee(charge by weight)】
＊free delivery means the total amount of the order is over $800 after used store credits, coupons, other discounts
[Cancellation of Order]
Customers can cancel their orders on their own. However, please note that you cannot cancel the order if the product you ordered is in the "confirmed" state. In this case, you must apply for a return after receiving the product.
1. Application for Cancellation of Order:
[Customer has login members at the moment of ordering]
Once the order is complete, you can find the order on the website > My Account > Order and click "Cancel Order".
[Customer does not log in as soon as the order is placed]
Once the order is complete, you can use the email you used to sign up for membership or login membership. You can then find the order on the website > My Account > Order and click Cancel.
2. Refund: Upon successful cancellation of the order, the payment will be refunded as it is. If you get a refund with points, you will get a refund with the points.
3. Points to Note
Customers are unable to cancel their orders on their own in three cases:
- There is a "periodic purchase" of the product in the order
- There is an editorial change in the product details of the order
- The order has been billed.
1.Is it possible to change the delivery address after successfully placing an order and checking?
You cannot change the delivery address. If you want to change the shipping address, please cancel the order and change the relevant information.
2. How can I get a refund if I cancel my order?
Cancellation of the order will be accompanied by cancellation of the payment. However, please note that the time required to confirm the transaction details varies depending on the payment method.
(Regulations for Delivery)
- Customer who purchase set/ more than one products, must choose from office/residential addresses door to door delivery or SF Express store pickup . If you selected EF lockers or self-collection at convenience store sevice, package may be invalid due to product volume being too large.
- SF Express may have additional service charges for any changes on shipping method or delivery address after ordering.
- Please provide correct recipient phone number and delivery addresses. Any shipments invalid due to incorrect information, SF Express may have additional service charges.
- Please confirm product options and numbers before order, upon successful payment, you will not be able to have any changes on option/addition/combined order.
- If the customer refuses to receive the order after the order is shipped, the extra cost and shipping fee will be deducted from the payment.
(Regulations for Free Gifts)
- The free gifts in the order cannot be changed, random gifts will be randomly arranged for delivery.
(Service Fee of SF Express)
SF Retention Service Fee will be applied for late pick up at SF Business Stations, SF Stores or EF Lockers to ensure quality service and efficiency.
1. Pick up at SF Business Stations or SF Stores
For parcels collected at SF Business Stations or SF Stores but failed to pick them up within the first 2 days* of the SMS / SFHK APP pickup notification, will be charged for SF Retention Service Fee for every 1 day*. The cost will be accumulated every day.
*The number of day(s) is/ are calculated from Monday to Saturday. Sundays and public holidays are excluded.
2. Pick up at EF Lockers
For parcel collected from EF Locker^ after the first 24 hours upon the system initiating parcel collection SMS message/ SFHK APP notification, an accumulative fee of HK$10 will be charged for every 24-hour as a unit thereafter.
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